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Customer Support



  1. Online orders; new users must register prior to ordering.
  2. Phone orders (Wholesale only please); Call us Toll Free at 800-768-8744.
  3. Email your order to; please call us with your credit card information (number, expiration date, and CVV#). DO NOT use email to send your credit card information.

Payment Methods

With any method that you choose to place your order, you must state the method of payment you prefer. You may choose to pay with a credit card (Master Card, Visa, and Discover).

Shipping & Delivery

  • We appreciate your business and will continue to work in your best interest to deliver a quality product in a timely fashion.
  • We are pleased to have several shipping options; based on your shipping needs and location, you will be able to choose from a variety of options to select the best shipping method that meets your needs:
    • We guarantee same day shipping for orders that are placed by 12:00/noon EST for all USPS services, 12:00/noon EST for FedEx Ground and 2:00 pm EST for all Fed Express services, exceptions being holidays, severe weather conditions and circumstances beyond our control.
    • If an order is placed after Thursday at 2:00pm EST this order will be held until Monday and shipped for a Tuesday delivery.
    • You may contact us if you’re in need of a Saturday delivery through FedEx; there will be an additional charge for this service.
    • If you need to make an adjustment to an order previously placed, please notify us by phone or email ( as soon as possible. Every effort will be made to accommodate your request as long as your package has not left our facility.
    • All FedEx orders will be shipped with “waived signature”. You can request to have your package require a signature; this request must be made prior to the package leaving our facility.

Details & Delivery Times


  • FedEx Express Saver: Within 3 business days (M-F) to most areas
  • FedEx 2Day: Within 2 business days (M-F) to most areas
  • FedEx Standard Overnight: Next business day (M-F) delivery by 4:30 pm to most areas
  • FedEx Priority Overnight: Next business day (M-F) delivery by 10:30 am to most areas
  • FedEx Ground Service: 1 – 5 business days, including Saturdays within the contiguous U.S. (see map below)
  • FedEx International Priority: 1-3 business days to most areas (Custom’s Office review/holding time, not included in these 1-3 days)
  • FedEx International Economy: 2-5 business days to most areas (Custom’s Office review/holding time, not included in these 2-5 days)


*** Note: With each service (except First Class International) a tracking # will be emailed to you. From there, you can track your package right to your doorstep!

    • Products that require overnight shipment are not available for purchase.
    • We will not be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the United States. We encourage you to speak with your Customs office if you have any questions or concerns.
    • Do not order items that are illegal to import into your country as the laws and restrictions vary in every country. It is the customer’s responsibility to check with their Customs office to see if their country permits the shipment of our products into their country.
    • If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition within 60 days. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges.

Returns & Replacements

All Returned items must be sent unopened and in it’s original condition within 30 days of invoice date to: “Black Bear Returns Department”, 279 Walkers Mills Road, Bethel, Maine 04217. You must include a copy of your original invoice(s). Black Bear will not apply a re-stocking fee to any returned items. We can not accept any items returned to us after this 30 day window. Thank you for your understanding, please contact us if you have any questions.

Privacy & Security

We respect your privacy, any and all the information will be kept strictly confidential and will not be sold, rented, disclosed, or loaned. Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. For our full Privacy Policy please click here. If you have any questions, please call us at 1-877-325-BEAR or email us at



Store Locator

Wondering where you can pick up some Black Bear Energy locally? Click here to view a map of stores.

Become a Brand Ambassador

Interested in joining the team? Click here for more info! 

Wholesale Opportunities

Thanks for your interest in distributing Black Bear Energy! For wholesale prices & ordering procedures please call us at 1-877-325-BEAR or email us at

Press Inquiries

Thanks for your interest in Black Bear Energy! For information on using our logo, photos or to receive a Black Bear Marketing Kit please call 1-877-325-BEAR or email us at